Customer Guidelines and Policies

We are committed to maintaining the highest standards of quality and integrity in every service we provide. Our reputation is built on meticulous attention to detail and exceptional care for every garment we handle. However, as with any service industry, certain situations may be beyond our control, even with our extensive expertise and commitment to excellence. To ensure transparency, we have outlined our policies and recommendations below.

Detailed Terms & Conditions

1. 1. Receipt Requirement: Upon delivery of items for processing, please retain the original bill or challan, as this document is required when collecting your items.
2. 2. Presentation of Original Bill: The original bill or challan copy must be provided at the time of collection.
3. 3. Lost or Missing Bill: In the event of a lost or unavailable bill at collection, we will release items only to the verified owner after confirming identity.
4. 4. Inspection at Collection: We encourage customers to inspect their items upon collection. We cannot be held liable for any damages identified after the items have left our premises.
5. 5. Service Quality Concerns: If you are dissatisfied with any aspect of our service, please contact us within 48 hours so we can address your concerns promptly.
6. 6. Liability for Fabric and Color: We are not responsible for any issues related to color fastness, color bleed, shrinkage, or damage to embellishments or embroidery during cleaning.
7. 7. Stain Removal Efforts: While we make every effort to remove stains or marks, we cannot guarantee complete removal. No deductions in processing charges will be made for stains that remain.
8. 8. "No Claim" Policy: All items are accepted at the customer’s risk. We cannot assume responsibility for damage to items that may not withstand our standard cleaning processes or that deteriorate due to age or material quality.
9. 9. Ornament and Jewelry Disclaimer: We are not liable for any damage to ornaments, jewelry, or decorative elements on clothing during processing.
10. 10. Fabric Condition: We cannot be held responsible for shrinkage, cuts, holes, scratches, stains, or other damage that may become apparent during cleaning due to material defects, wear and tear, or natural deterioration.
11. 11. Timely Pick-Up Commitment: While we make every effort to adhere to scheduled timelines, delays may occur due to unforeseen circumstances. In such cases, compensation, refunds, or reductions in charges are not applicable.
12. 12. Collection Deadline: We cannot be responsible for items left uncollected for more than three (3) weeks from the scheduled collection date.
13. 13. Loss Due to Uncontrollable Events: We are not liable for loss or damage due to incidents such as fire, burglary, or other events beyond our control.
14. 14. Personal Belongings: We cannot assume responsibility for any valuables (e.g., cash or jewelry) left inadvertently in garments and irrecoverable after processing.
15. 15. Pricing for Designer and Specialty Items: Pricing for designer, high-end, or complex garments is determined on a case-by-case basis and will be communicated directly to the customer after an in-store examination by our experts.
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Summary of Key Terms & Conditions

If you have any questions about these guidelines, please don’t hesitate to contact us. We are here to ensure a seamless and satisfying experience with our service.